RETURN POLICY:

We sincerely hope that you enjoy your purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your returning to ensure that your merchandise is eligible for a return/refund.

• Merchandise must be returned within 30 days of the date of receipt
• Merchandise returned must be in new/unused condition
• We are unable to accept returns on washed, worn or used items
• Unless damaged in shipping, we are unable to accept returns on CDs, vinyl records and/or clearance/sale items at this time
• We are unable to accept returns on "intimates" (i.e. jewelry / accessories, boy shorts)
• Shipping cost & shipping sales tax incurred for returns are non refundable and within the customer’s responsibility
• For refused packages or packages returned to us marked as Return to Sender: Customer Service will contact the customer to verify address and provide customer a specific timeline to respond back to us. If we do not receive a reply, we will cancel the order, refund the customer for the items purchased.Shipping fees are subject to restocking and return shipping fee.
• Clearance items are final sale and can not be returned.

To return merchandise, please complete the return label and form. Affix the return label to the outside of the packing box/envelope. Include the return form with your merchandise and mail to Musictoday. You may utilize your preferred shipping method; however we recommend returning merchandise via a traceable carrier. Customer Return Form.

Refunds will be credited to your account within approximately 10 - 14 business days from the date the return is received by Musictoday. The credit may be reflected to your account on your next statement depending on the issuing bank and/or billing cycle.

NOTE: Shipping charges & shipping sales tax incurred for returns are non refundable and within the customer’s responsibility.

Due to high merchandise demand and varying stock levels, we are unable to offer exchanges. If you would like a different product than what you ordered, you may return the original item in accordance to the return guidelines and place a new order. This also helps you to receive your replacement merchandise faster. 

To return merchandise, please complete the return label and form. Affix the return label to the outside of the packing box/envelope. Include the return form with your merchandise and mail to Musictoday. You may utilize your preferred shipping method; however we recommend returning merchandise via a traceable carrier.

Refunds will be credited to your account within approximately 10 - 14 business days from the date the return is received by Musictoday. The credit may be reflected to your account on your next statement depending on the issuing bank and/or billing cycle.

Customer Service Return Form Here.

If you have an issue with your Fan Cult store order, please contact us by email at support (at) myfavoritemurder.com. We will respond within 24 hours on weekdays, and we're eager to help resolve your issue!

Use the login link at the top right of the screen to log in to the website. Once logged in, you can click on your avatar or initials in the top right and select "MY PROMO CODES" directly beneath the "MY ACCOUNT" link. This will take you to the "My Promo Codes" page where you will see all promo codes associated with your Fan Cult account!

Is your password your child's birthday? Did you forget their birthday? It happens to us all. To reset your password, click on LOGIN on the top menu. On the login screen, click on I FORGOT YOUR PASSWORD. Enter your email address and click the RESET PASSWORD BUTTON. Check your email and you should have a temporary password to login with. Go back to the site and login with your temporary password. 

We ask that you allow 2-3 weeks to receive your merch. We expect it to get there sooner, but please be patient. If it's been more than 3 weeks and you have not received your welcome or renewal merch, please create a support ticket using the "Help" button on the bottom right corner of this page. You can also email us at support@myfavoritemurder.com and we will be happy to help!

Log in to the website and click/hover on your initials or avatar (if you uploaded a pic) on the top right corner of the screen. Select "Manage My Account." On that screen, you will see a column called "Fan Cult Renewal." In this column you can see your membership expiration date, and you can click on "Extend Now" to make sure you don't expire!